iPhone - Unable to Move Messages

Description: Clients cannot move messages to folders to trash on their iPhone or iPad


Clients may see a message similar to the following...

Turn off and on the mail for the afflicted account...


1. - 5. Open Settings > Mail, Contacts, Calendars > pick the account > turn off mail >
then...  turn it back on.

When you turn off the Mail, your account's mailbox will clear. 

6. Go to the inbox and re-sync.



After the re-sync, and your messages appear, you should be able to move mail around to a new folder, including Trash.















You're done!